Terms of Service

1. Who you are contracting with

These terms govern your use of Enuncy, operated by: Enuncy UG (haftungsbeschränkt) Feldstrasse 6 46535 Dinslaken Germany

They apply in the version in force at the time you accept them. Your own terms and conditions do not become part of the contract, even if we do not object to them.

2. What Enuncy is

Enuncy is a web-based learning platform for pronunciation and articulation. We give you access to structured lessons, exercises and reference material built on the International Phonetic Alphabet, together with the tools to work through them at your own pace.

What we owe you is access to the platform. We do not owe you a particular learning outcome. How far your pronunciation improves depends on how you practise, and nobody can promise you a result. Enuncy is a learning tool, not speech therapy, and it does not replace medical or therapeutic treatment.

3. Your account

You need an account to use Enuncy. You can register with an e-mail address and a password, or sign in with a Google account. The details you give us have to be accurate, and you may not hand your account to anyone else or share your credentials. If you have reason to think somebody else has access to your account, tell us and change your password.

You have to be at least 18 years old to enter into a paid contract with us. If you are younger, you may only use Enuncy with the consent of a parent or guardian, who then becomes our contracting party for any paid plan.

4. Plans and prices

Enuncy comes in four tiers. Lite is free and needs no payment details. Core, Pro and Ultimate are paid subscriptions, billed either monthly or yearly, with the yearly interval offered at a discount. What each tier contains is shown on the pricing page, which is also where the current prices stand.

All prices are in euro and include statutory VAT. There is no one-off purchase: every paid tier is a subscription that renews until it is cancelled.

5. How the contract comes about

The pricing page is an invitation, not a binding offer. You make the offer by going through the checkout: you pick a plan and billing interval, enter your billing address, review the order summary with the total, the recurring amount and the dates on which we will charge you, and then press the order button. Before you press it we tell you everything the law requires us to tell you.

The contract is concluded when we confirm your order by e-mail or when we unlock the plan for you, whichever happens first. We store the contract text and send it to you with the confirmation. You can always see your current plan in your account.

6. Right of withdrawal for consumers

If you are a consumer, meaning you are entering into this contract for purposes outside your trade, business or profession, you have a right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Enuncy UG (haftungsbeschränkt), Feldstrasse 6, 46535 Dinslaken, Germany, Contact@Enuncy.com) of your decision to withdraw from this contract by a clear statement, for example a letter sent by post or an e-mail. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline it is enough that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw. We will use the same means of payment you used for the original transaction unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

If you asked us to begin providing the service during the withdrawal period, you have to pay us an amount which is in proportion to what has been provided until you informed us of your withdrawal, compared with the full coverage of the contract.

Early expiry of the right of withdrawal

Your right of withdrawal expires early if we have fully performed the contract and only began to do so after you expressly agreed that we should begin before the end of the withdrawal period and confirmed that you were aware of losing your right of withdrawal by giving that agreement. In the checkout we ask you for both confirmations separately, and neither box is ticked in advance. If you do not give them, your access starts once the fourteen days have passed.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

7. Term and renewal

A paid subscription runs for the billing interval you chose and renews automatically for the same interval unless you cancel it. Lite has no term and no payment obligation; it is simply what your account falls back to.

8. Changing your plan

You can change your plan at any time from your account. An upgrade, meaning a higher tier or a switch from monthly to yearly, takes effect immediately; we credit the unused part of the period you already paid for and charge the difference to your payment method. A downgrade, meaning a lower tier or a switch from yearly to monthly, takes effect at the end of the period you have already paid for and stays visible as a pending change you can withdraw until then. Only one pending change can be active at a time, and a new one replaces the old.

9. Cancellation

You can cancel at any time from your account, with a button that takes you straight to a confirmation page. No notice period applies: the cancellation takes effect at the end of the period you have already paid for. Until then you keep full access, and afterwards your account continues on Lite. We will not charge you again. You may give a reason, but you never have to. Until the period ends you can take the cancellation back.

Our right to terminate the contract for good cause remains unaffected. Good cause includes serious or repeated breaches of section 11.

10. Payment, failed payments and invoices

Payments run through Mollie. The amount for each period falls due at the start of that period and is collected from the method you have on file. You can update that method in your account at any time.

If a renewal payment fails, you keep full access for the time being. Mollie retries the payment several times over the following days. If a retry succeeds, the subscription simply continues. If every attempt fails, the subscription ends and your account falls back to Lite. We will tell you in the app while this is going on and ask you to update your payment method.

For every successful payment we issue an invoice that you can download in your account. Once issued, an invoice is not changed.

11. How you may use Enuncy

Your account is for you alone. You may not share it, sell access to it, or let several people use it in parallel. The lessons, exercises, images, audio and other material on the platform are ours or licensed to us; you may use them for your own learning, and nothing beyond that. Downloading the content in bulk, scraping it, republishing it, or using it to build a competing product is not permitted.

You may not attempt to circumvent access controls, interfere with the service, or use it in a way that disrupts it for others. If you break these rules seriously or repeatedly, we may suspend or terminate your account; where a paid period has been affected, we refund the unused part.

12. Availability

We work to keep Enuncy available, but we do not promise uninterrupted operation. Maintenance, updates and faults outside our control can make the service unavailable for a while. We announce planned maintenance in advance where we reasonably can, and keep it short. Prolonged outages that we are responsible for entitle you to a proportionate reduction of the fee for the affected period.

13. Liability

We are fully liable for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have given a guarantee. Where we breach an obligation whose fulfilment makes performing this contract possible in the first place and on which you may reasonably rely, we are liable for slight negligence, but only for the damage typically foreseeable in a contract of this kind. Any further liability is excluded.

14. Changes to these terms and to the service

We may change these terms where the law, court decisions or the way the service works make it necessary, provided the change does not upset the balance of the contract. We will tell you at least six weeks before a change takes effect and point out what it means. If you do not object before it takes effect, it counts as accepted, and we will say so in the notice. If you object, either of us may terminate the contract at the end of the current period.

We keep developing the platform. Features may be added, changed or replaced. We will not remove a substantial part of what your plan promised without offering you a comparable replacement or the right to cancel.

15. Data protection

How we handle your personal data is set out in our Privacy Policy.

16. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in another EU member state, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence. If you are a merchant, a legal entity under public law or a special fund under public law, the courts at our registered office have jurisdiction.

17. Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG).

18. Severability

If any provision of these terms is or becomes invalid, the rest remains in force.